GENERAL TERMS AND CONDITIONS OF SALE 

Part 1: GENERAL FRAMEWORK

Article 1: Purpose and Scope

Last updated on: 23/02/2026.

The present General Terms and Conditions of Sale (hereinafter referred to as "GTC") govern the contractual relationships and apply to all services offered by:

EVLer Group SRL

• Head office: 42 Rodenbach Street, Box 2, 1190 Forest, Belgium.

• Company number (BCE/VAT): BE 1031.707.440.

• Administrative email: administration@evlergroup.com.

EVLer Group operates under various trade names, associated with Establishment Unit No. 2.383.488.453:

• NETTOYEX: Cleaning services, maintenance (offices, homes, textiles, communal areas, windows) and post-construction cleaning.

• CSWP: Marketing, graphic design, personalised items, website creation, programming and IT implementation, and business management consulting services.

The present General Terms and Conditions (GTC) constitute the general framework. Specific conditions applicable to each division complement these and take precedence in the event of a contradiction on technical points.

Article 2: Formation of the Contract

The contract is considered concluded upon signature (manually or electronically via the Odoo platform) of the quote by the Client. Unless otherwise stated, our quotes are valid for 15 calendar days. Any modification requested by the Client after signature will be subject to an amendment or a new quote..

Intellectual property of the provided content: The Client guarantees that they hold all rights (copyright, image rights, trademarks) to the photos, texts, or logos they provide for the execution of the work. EVLer Group disclaims any responsibility in the event of legal action by a third party for the use of content provided by the Client.

Article 3: Subcontracting and Exclusivity

EVLer Group reserves the right to engage subcontractors for the execution of all or part of the services. EVLer Group remains the sole point of contact for the Client. 

3.1 Non-solicitation : The Client is prohibited from hiring, soliciting, or engaging in any capacity (employee, independent contractor, direct service provider, etc.) any collaborator, employee, or subcontractor of EVLer Group who has participated in the execution of the services, without the prior written consent of EVLer Group.

3.2 Duration and Penalty: This prohibition applies for the entire duration of the contract and for a period of 12 months following its termination. In the event of a breach, the Client shall be liable for a fixed compensation of €15,000 per affected person or, if this amount is higher, an amount corresponding to 6 months of average services, without prejudice to the right of EVLer Group to prove a greater loss.

Article 4: Payment Terms and Delays

• Terms: Unless otherwise agreed in writing, our invoices are payable within 15 days.

  
  

• B2B (Professionals): Any delay automatically incurs a late interest of 10% per annum and a fixed compensation of 10% (min. €75).

  
  

• B2C (Individuals): In accordance with the law of 01/09/2023, in the event of a delay, a first free reminder is sent. A period of 14 calendar days then begins. If payment is not received after this period, legal interest and fixed compensation capped by law will be applied.

Right of suspension: In the event of non-payment of an invoice by its due date, EVLer Group reserves the right to immediately suspend, without notice, all ongoing services (whether related to cleaning, social media management, or access to a website), until full payment of the amounts due in principal, interest, and fees is received. This suspension is carried out at the sole fault of the Client and shall not give rise to any compensation.

Article 5 : Force Majeure

EVLer Group shall not be held liable for delays or non-performance due to a case of force majeure (strikes, staff illnesses, pandemics, severe weather, failures of third-party networks, or any unforeseen circumstances). In such cases, obligations are suspended and work will be rescheduled according to future availability, without compensation.

Article 6: Termination for Breach (Abusive Behaviour)

 EVLer Group reserves the right to terminate the contract immediately, by operation of law and without compensation, in the event of:

• Abusive behaviour: Insulting remarks, harassment, or threatening behaviour by the Client towards the staff or subcontractors of EVLer Group.

• Serious breach: Repeated failure to comply with access conditions, persistent non-payment, or violation of confidentiality clauses.
  
   

• Consequences: In these cases, the service ceases immediately. All amounts for services already provided or committed remain fully payable.

Part 2: SPECIFIC CONDITIONS BY DIVISION

Article 7: Specificities of the NETTOYEX Division

General provisions: The following provisions apply exclusively to the cleaning and maintenance services carried out under the commercial name NETTOYEX. It is reminded that NETTOYEX is a trade name of SRL EVLer Group; therefore, all commitments made under this name legally bind SRL EVLer Group.

• 7.1 Access and Means: The Client agrees to provide access to the premises, as well as the necessary water and electricity free of charge. If access is impossible at the agreed time due to the Client's actions (non-exhaustive examples: forgetting the appointment, non-functional access codes or keys, unexpected presence of another trade blocking passage), the service will be charged at 100% of its initial amount. This charge is intended to cover travel expenses, staff immobilisation, and the company's loss of earnings.
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• 7.2 Security: The Client must report any defects in the installations (e.g. poorly fixed electrical socket, unstable window) before the start of the service.
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• 7.3 Late cancellation: Any cancellation or request for postponement less than 24 hours before the intervention will automatically incur a flat fee of €50.00.
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• 7.4 Deposit and Supply Costs:

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  • 7.4.1 Cleaning services: A deposit of 30% of the total amount of the quote is required before the start of work for any end-of-site cleaning, restoration, or first intervention.

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  • 7.4.2 Product/Equipment Orders: For any order involving the supply of cleaning products, consumables (e.g. stock of paper, soap) or specific equipment of a significant amount (exceeding €300 excluding VAT or according to the offer), a deposit of 50% to 100% of the value of the goods may be required before the order is placed with our suppliers.

  
  

  • Validation: The execution of services or the order of goods will only commence upon the actual receipt of funds in the account of EVLer Group SRL.

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• 7.5 Claims and Evidence: Any damage must be reported in writing within 24 calendar hours following the service. "Before/After" photos are used exclusively as proof of execution and mutual protection against disputes. If no report is made within this timeframe, the service is considered accepted without reservation and NETTOYEX disclaims any responsibility for damages reported later.
• In the event of proven damage for which NETTOYEX is responsible, compensation will be provided through our Professional Liability insurance, after deducting any applicable excess. Defects observed in areas visited by third parties (e.g., building entrance hall, shared offices) will be subject to a fault assessment; no deterioration can be attributed to EVLer Group without irrefutable evidence. EVLer Group commits to reporting in good faith any incident occurring during its interventions.
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• 7.6 Textiles: NETTOYEX disclaims all responsibility for normal wear and tear or manufacturing defects of treated textiles (carpets, sofas).
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• 7.7 Physical Security (Nettoyex): In the event of the handover of keys, badges, or access codes, EVLer Group commits to using them with due diligence. For optimal security, it is strongly recommended that the Client changes their access or security codes immediately after the service has been completed. EVLer Group disclaims any responsibility for incidents occurring after the return of access or the end of the contract.
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• 7.8 Preliminary visit: The services are subject to a visit to the premises to establish an accurate offer. If the actual condition of the premises differs drastically from the initial description, NETTOYEX reserves the right to adjust the price or the timeframe.

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• 7.9 Technical Means and Additional Work:

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  • 7.9.1 Equipment and Cleaning Products: Unless explicitly stated otherwise in the quote (e.g. "labour only" contract), NETTOYEX provides its own professional equipment and products.

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    • Client's Provision: If the contract stipulates that the Client provides the equipment and products, these must be in perfect working order, comply with safety standards, and be available in sufficient quantities to allow for the complete execution of the mission. NETTOYEX disclaims any responsibility for poor results, breakdowns related to the equipment provided, or service interruptions due to a shortage of consumable products supplied by the Client.

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    • Billing for equipment: The use of heavy or specific equipment (e.g. floor scrubber, cherry picker, carpet cleaner) or an exceptional consumption of products may incur an additional charge, as indicated in the commercial offer or the signed quote.

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  • 7.9.2 Additional work and supplies: Any task not included in the initial estimate requested on-site by the Client will be considered an additional charge. These interventions will be billed at the current hourly rate. Similarly, any supply of consumables not foreseen (e.g. replenishment of soap, toilet paper, specific bin bags) will be charged extra. These services will only be carried out subject to the availability of personnel and equipment.

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• 7.10 Duration and Termination (Recurring Services)

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  • 7.10.1 One-off services: For single interventions (e.g. end of construction, post-disaster cleaning), the contract automatically ends after the service has been performed and the invoice has been paid in full.

  
  

  • 7.10.2 Regular Services (Maintenance Contracts): Unless otherwise stated in the quotation, contracts for successive performance (weekly, monthly, etc.) are concluded for an indefinite duration.

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    • Notice period: Either party may terminate the contract by giving written notice (by email with acknowledgment of receipt or by registered mail) of:

      • 1 month if the contract has lasted less than a year.

      • 3 months if the contract has lasted more than a year.

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    • Termination indemnity: In the event of the Client's failure to comply with the notice period, they will be liable for a compensatory indemnity equivalent to the amount of the services that should have been performed until the end of the notice period.

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  • Priority of Article 6 (Termination for Fault): In the event of termination of the contract by NETTOYEX for one of the reasons of abuse or serious breach mentioned in Article 6 (notably in cases of insulting behaviour, harassment, or non-payment), the provisions for immediate termination by operation of law shall apply as a priority. In this situation, the Client remains fully liable for the compensatory notice period indemnity mentioned above, as a penalty clause, without prejudice to any potential additional damages.
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• 7.11 VAT and Taxes: Unless otherwise stated, our prices are exclusive of taxes. For any building cleaning service performed for a client subject to VAT in Belgium and filing periodic returns, the reverse charge mechanism applies in accordance with Article 20 of Royal Decree No. 1. It is the client's responsibility to inform us of any change in their taxable status. 

  • In this respect, it is understood that: Reverse charge. In the absence of a written objection within one month of receipt of the invoice, the customer is deemed to acknowledge that they are a taxable person required to file periodic returns. If this condition is not met, the customer is liable for payment of the tax, interest, and penalties due under this condition.

Article 8: Specificities of the CSWP Division

General provisions: The following provisions apply exclusively to marketing services, graphic design, customised items, IT services, and consultancy provided under the commercial name CSWP. It is reminded that CSWP is a trading name of the SRL EVLer Group; therefore, all commitments made under this name legally bind the SRL EVLer Group.

•  8.1 Web Creation and Programming: The Client has a period of 7 calendar days after the go-live or delivery to report technical errors. After this period, the work is considered validated without reservation.
  Technical errors are understood as bugs preventing the normal use intended in the quote. Requests for aesthetic or functional additions not included will be subject to separate billing.
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• 8.2 Hosting and Domains: Unless otherwise stated, the Client is responsible for their hosting contract and the renewal of their domain names. CSWP is not responsible for third-party service interruptions.
  Unless there is a specific maintenance contract, the responsibility for backups and server security lies with the Client or their hosting provider.
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• 8.3 Custom Items: Full payment is required upon order confirmation. No right of withdrawal is possible once production has commenced on clearly customised products. 
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• 8.4 Modification Process: Two correction/feedback sessions are included per project, unless a specific agreement is mentioned in the quote. A correction session consists of a grouped list of feedback sent by the Client. Any request made after the closure of the second session will be charged.
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• 8.5 Third-Party Deadlines: The validation deadlines imposed by third-party suppliers (Meta, Google, Apple) are not included in the CSWP completion deadlines.
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• 8.6 Property: All goods, graphic creations, computer codes, or products remain the exclusive property of EVLer Group until full payment of the invoice is received. No rights of use, reproduction, or online publication may be exercised before this payment.
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• 8.7 Digital Security (CSWP): For the technical access provided, EVLer Group strongly recommends that the Client change all their passwords immediately after the intervention. EVLer Group disclaims any responsibility in the event of hacking or unauthorised access occurring after delivery.
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• 8.8 Client Collaboration: The Client agrees to provide all necessary elements (texts, images, access) within the agreed deadlines. Any delay by the Client automatically suspends the delivery deadlines of CSWP. If the project is stalled for more than 30 days due to lack of feedback from the Client, CSWP reserves the right to charge for the work already completed. After a period of 60 days of inactivity from the Client, EVLer Group reserves the right to terminate the contract, with any deposits paid remaining as compensation.
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• 8.9 Results and Performance: CSWP is bound by an obligation of means and not of result regarding search engine optimisation (SEO), online advertising (Ads), or engagement on social media. CSWP cannot be held responsible for a decrease in visibility related to a change in the algorithms of third-party platforms (Google, Meta, etc.). EVLer Group is not responsible for account suspensions, advertising rejections, or bans decided by the networks (Google Ads, Facebook, etc.) for reasons beyond its control.
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• 8.10 Technical maintenance: After the 7-day validation period (Art 8.1), any technical intervention, security update, or bug fix will be subject to a new quote or a separate maintenance contract. CSWP cannot be held responsible for malfunctions caused by improper handling by the Client or the installation of third-party plugins after delivery.
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• 8.11 Technical tolerances: For customised items, slight variations in colour shades or logo positioning are accepted by the Client and cannot justify a refusal of the goods, given the technical constraints of printing. The quality of the print depends on the quality of the files provided by the Client. EVLer Group is not responsible for a poor outcome due to low-resolution or unsuitable files provided by the Client.
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• 8.12 Licences and Third-Party Software: The costs related to software licenses, premium plugins, or third-party subscriptions necessary for the project are the sole responsibility of the Client, unless otherwise stated.
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• 8.13 Duration and Termination (Projects and Subscriptions)

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  • 8.13.1 Fixed price projects (Web, Design): A project is considered completed after delivery and expiry of the 7-day period (Art 8.1).

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    • Cancellation by the Client: If the Client cancels the project before its completion, any deposits paid will remain the property of CSWP. Furthermore, work already completed at the time of cancellation will be invoiced on a pro rata basis.

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    • Termination for cause (Art. 6): If CSWP terminates the project immediately for abusive behavior, the entire quote becomes immediately payable as compensation for termination, without prejudice to the suspension of access or the taking offline of services.

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  • 8.13.2 Recurring Services (Maintenance, SEO, Social Media Management):

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    • Notice period: Unless otherwise stated, these contracts are concluded for an indefinite period with a notice period of 1 month (by email with acknowledgement of receipt or registered mail).
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• Priority of Article 6 (Termination for Cause): In the event of termination of the contract by CSWP for any of the grounds of abuse or serious breach listed in Article 6 (including, but not limited to, abusive behavior, harassment, or non-payment), the provisions for immediate termination by operation of law shall apply. In this situation, the Client shall remain fully liable for the compensation in lieu of notice mentioned above, as a penalty clause, without prejudice to any additional damages.

Part 3: FINAL PROVISIONS

Article 9: Sale and Shipment of Goods

9.1 Shipping Charges and Fees: The prices of the products are stated excluding delivery charges. Shipping fees are calculated at the time of order based on weight, volume, and destination. EVLer Group reserves the right to reassess shipping costs if the address provided by the Customer presents unreported access difficulties.

9.2 Delivery Times: The delivery times are provided for informational purposes only. A delay cannot lead to the cancellation of the order, refusal of the goods, or compensation for damages, except in the case of unreasonable delay and after a formal notice has remained unsuccessful.

9.3 Transfer of Risks and Ownership:

• Transfer of ownership: The products remain the property of EVLer Group until full payment of the invoice (principal and accessories).

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• Transfer of risks: As soon as the goods leave the premises of EVLer Group or its suppliers, the risks of loss, theft or damage are transferred to the Client. The goods travel at the Client's risk and peril.

9.4 Reception and Complaints:

• The Client is required to check the condition of the packaging and the contents of the parcel upon receipt.

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• In the event of visible damage or an opened parcel, the Customer must make specific reservations on the carrier's receipt (e.g. "Crushed parcel", "Missing 2 units").

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• Any complaint regarding a lack of conformity or an apparent defect must be notified to us in writing within 48 working hours of receipt, accompanied by photos of the package and the goods.

9.5 Right of Withdrawal (B2C only):

• In accordance with the Economic Law Code, the individual consumer has 14 days to change their mind, except for clearly personalised products (Art. 8.3) or sealed maintenance products that have been opened (hygiene/health protection).
  
  

• The return costs are exclusively the responsibility of the Customer.

9.6 Product Warranty:

• Professionals (B2B): The warranty is limited to that provided by the product manufacturer.

• Consumers (B2C): The legal warranty of conformity of 2 years applies to non-perishable products. The warranty does not cover defects resulting from improper use, negligence, or inadequate storage by the Customer.

Article 10: Use of Achievements (Right to Image)

Unless the Client provides written opposition at the time of the order, EVLer Group is authorised to use the achievements (cleaning photos/videos, logos, websites, personalised items) for promotional purposes on its social media and portfolios. EVLer Group is committed to respecting the confidentiality of sensitive data in accordance with the GDPR.

Article 11: Confidentiality

The parties mutually agree to treat as strictly confidential all information, working methods, rates, or documents exchanged during the collaboration. This obligation continues after the end of the contract.

Article 12: Data Protection (GDPR)

EVLer Group processes the Client's personal data (name, address, email) in accordance with the General Data Protection Regulation (GDPR). This data is used exclusively for customer management, billing, and the execution of services.

EVLer Group SRL acts as the data controller. The collected data is processed for the following purposes and durations:

In accordance with the GDPR, the Client has the following rights:

1. Right of access and rectification: Consult and modify your data.

2. Right to erasure: Request the deletion of one's data (except for legal obligations of retention).

3. Right to object: To oppose the use of data for marketing purposes.

4. Right to portability: Receive your data in a structured format.

These rights can be exercised by a simple written request accompanied by proof of identity sent to the following address: administration@evlergroup.com.

Article 13: Disputes and Applicable Law

The Belgian law is the only applicable law. In the event of a dispute, and after an attempt at amicable resolution, only the courts of the district of the registered office of EVLer Group (Brussels) will have jurisdiction.